Q&A
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity.
Check that the distance between the two devices is not
over 10 metres and that there are no walls or other
obstructions between the devices.
Check that the other device is not in hidden mode.
Check that both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your phone, you can
either end the connection using the other device or by
deactivating Bluetooth connectivity. Select
Connect.
>
Bluetooth
>
Off
.
Multimedia messaging
Q: What should I do when the phone cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message:
Not enough memory to retrieve message. Delete
some data first.
To view what kind of data you have and
how much memory the different data groups consume,
select
Tools
>
File manager
>
Options
>
Memory details
.
Q: The note
Retrieving message
is shown briefly. What is
happening?
A: The phone is trying to retrieve a multimedia message from
the multimedia messaging centre.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select
Messaging
>
Options
>
Settings
>
Multimedia message
.
Q: How can I end the data connection when the phone starts
a data connection again and again?
A: To stop the phone from making a data connection, select
Messaging
and one of the following:
Recept. in home net.
or
Reception if roaming
>
Defer
retrieval
—To have the multimedia messaging centre save
the message to be retrieved later, for example, after you
have checked the settings. After this change, the phone
still needs to send information notes to the network. To
retrieve the message now, select
Retr. immediately
.
Recept. in home net.
or
Reception if roaming
>
Off
—To
ignore all incoming multimedia messages. After this
change, the phone does not make any network connections
related to multimedia messaging.
Messaging
Q: Why can’t I select a contact?
Troubleshooting
101
Copyright © 2005 Nokia. All rights reserved.
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the contact
card in
Contacts
.
Camera
Q: Why do images look smudgy?
A: Check to see if the camera lens protection window is clean.
Calendar
Q: Why are the week numbers missing?
A: If you have changed the calendar settings so that the week
starts on a day other than Monday, the week numbers will
not be shown.
Browser services
Q: What do I do if the following message is displayed:
No
access point defined. Define one now?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all events,
select
Connect.
>
Log
. Press
and select
Options
>
Filter
>
All communication
.
Q: How do I delete my log information?
A: Select
Connect.
>
Log
. Press
and select
Options
>
Clear
log
or go to
Settings
>
Log duration
>
No log
. These will
erase the log contents, recent calls register, and message
delivery reports permanently.
PC connectivity
Q: Why do I have problems in connecting the phone to my PC?
A: Make sure that Nokia PC Suite is installed and running on
your PC. See the User Guide for Nokia PC Suite on the
CD-ROM. For further information on how to use Nokia PC
Suite, see the help function on Nokia PC Suite or visit the
support pages at
www.nokia.com
.
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), service provider, or network operator.
Application not responding
Q: How do I close an application that is not responding?
A: Open the application switching window by pressing and
holding
. Then scroll to the application, and press
to
close the application.
Troubleshooting
102
Copyright © 2005 Nokia. All rights reserved.
Phone display
Q: Why do missing, discoloured, or bright dots appear on the
screen every time I turn on my phone?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Memory low
Q: What can I do if my phone memory is low?
A: You can delete the following items regularly to avoid
memory getting low:
Messages from
Inbox
,
Drafts
, and
Sent
folders in
Messaging
Retrieved e-mail messages from the phone memory
Saved browser pages
Images and photos in
Gallery
To delete contact information, calendar notes, call timers,
call cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are
deleting multiple items and one of the following notes are
shown:
Not enough memory to perform operation. Delete
some data first.
or
Memory low. Delete some data.
, try
deleting items one by one (starting from the smallest
item).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
Use Nokia PC Suite to make a back up copy of all data to
a compatible computer.
Send images to your e-mail address, and then save the
images to your computer.
Send data using a Bluetooth connection to a compatible
device.
Store data on a compatible memory card.